Become a Live Agent

Is Live Agent for me?

Live Agent provides an excellent opportunity for self-motivated individuals who want to launch their own business and work from home. Our agents enjoy a self-employed status (as opposed to being an employee) along with all the rewards that owning your own home based business can bring.

• Do you want to work from home?
• Do you want to be your own boss?
• Do you enjoy talking to customers and handling enquiries?
• Are you self-motivated and well organised?
• Do you have a landline, PC and Broadband internet connection?

If you answered YES to all of the above then read on, as Live Agent could offer the ideal homeworking career opportunity for you.

What does a Live Agent do?

The main role for a Live Agent is to handle customer calls on behalf of a wide range of companies from a broad spectrum of private and public sectors, while working from home.

Where do I get the calls from to handle?

Live Agent will provide these for you. Our management team has a proven background in the provision of successful customer contact solutions - we're experts in call handling and we know the industry well. Live Agent has a growing portfolio of clients who require customer service call handling. Our sophisticated technology platform routes these calls through the best available person in our network of home based agents to handle. This provides a steady workload for our high calibre customer service agents who work at home on a self-employed basis.

What equipment do I need?

Live Agent provides the established proven technology that drives its virtual call centre to enable our call handling agents to work from home. So the only equipment our work at home agents need is a landline, PC and Broadband internet connection. Our homeworking agents then make, take and deliver great customer service calls on behalf of our clients.

How is homeworking for Live Agent different to working in a traditional call centre?

Unlike working amid the hustle and bustle of a traditional call centre, our homeworking agents reap the rewards of working flexible hours from the comfort of their own home. With no background noise, office banter or other annoying distractions, working at home in a peaceful environment enables our call handling agents to concentrate better on the customer and deliver a better quality one-to-one service. Working in a 'virtual' call centre also eliminates the need for commuting and its associated expense - a big advantage in these days of constantly rising fuel costs. Furthermore at Live Agent we encourage skill development with a sense of achievement and give our work at home agents a home based business opportunity to build a career that is financially rewarding and mentally stimulating.

An enhanced work-life balance with flexible working?

As a Live Agent working at home you can choose the best working hours to suit your commitments. For example, a homeworking single mother can develop a schedule that enables her to drop her child off at nursery, come back and provide services for three hours, pick her child up at noon and care for him until bedtime, and then resume services from 8pm until midnight. This level of flexibility means Live Agents who work from home do not have to work a full 8 hour shift straight through and can work short or split shifts spread throughout the day.

No travelling time?

Imagine not having to commute to the office! The average office worker in the UK spends 2 hours commuting each day (come rain or shine) - that could be as much as forty hours a month spent travelling. Homeworking Live Agents save that commuting time, they are also able to turn the saved time into working hours and earn money. Additionally they reap the rewards of no commuting costs.

Variety is the spice of Live Agent.

Live Agent's growing client portfolio means our call handling agents can work at home for a variety of different types of company. This aleviates the boredom often associated with working in a traditional call centre so our Live Agents remain enthusiastic and energised with a more positive attitude to customer service call handling.

On demand homeworking call centre staff throughout the UK:

Live Agent utilises a network of high calibre 'work at home' customer service staff, to create its virtual call centre. This provides a high quality, on demand call handling solution for any company with a customer contact call centre requirement. When it comes to call handling or data cleansing our growing portfolio of B2C clients demand the very best staff. Our homeworking network of B2C customer service agents provide one of the most cost-effective on demand call handling staff resources available for UK industry and commerce today.

What do I need to become a work at home Live Agent?

To become a successful Live Agent working from home you will need to possess the following personal qualities:

• Excellent communication skills
• An appreciation of the importance of high quality customer service
• Methodical and well organised approach to work
• Able to work at home with only remote supervision
• The ability and desire to work alone while handling calls
• Previous experience in call handling/customer service is desirable though not essential

Additionally, you will need to have a suitably quiet designated area to work from at home, a telephone landline and PC with a Broadband internet connection.

To reap the tremendous rewards from these home based business opportunities, we require all work from home agents to be registered in the UK as a Personal Services Company (PSC)

Working from Home Resources:

At Live Agent all of our home working agents are self employed and enjoy all the benefits of running a small business from home. A useful free resource of information to help you start and grow a business from home is available at www.enterprisenation.com. This useful site offers homeworking help for home workers working at home.

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